Terms of service

Ovathera, LLC provides telehealth services to facilitate and deliver healthcare services through telehealth technology to its patients.

These Terms and Conditions constitute a binding agreement between the user (“You” OR “Your”) or in the case of a use of the Service by or on behalf of a minor, “you” and “yours” refer to and include (i) the parent or legal guardian who provides consent to the use of the service by such minor or uses the service on behalf of such minor, and (ii) the minor for whom consent is being provided or on whose behalf the service is being utilized, and Ovathera, LLC, its subsidiaries, affiliates, associates, officers, directors, physicians, agents and subcontractors (collectively, “Ovathera, LLC”, “Ovathera,” “we”, “us”, or “our”).

PLEASE READ THE TERMS AND CONDITIONS CAREFULLY BEFORE CLICKING THE “AGREE” BOX AND USING TELEHEALTH SERVICES.  BY CLICKING THE “AGREE” BUTTON DISPLAYED TO UTILIZE TELEHEALTH SERVICES, YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS AND CONSENT.  CONSENT TO THE PROVISION OF TELEHEALTH SERVICES AND CONFIRM YOU HAVE READ THE “CONSENT TO TELEHEALTH SERVICES”.

IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, THE PRIVACY POLICY, OR CONSENT TO TELEHEALTH SERVICES WHICH IS INCORPORATED HEREIN, DO NOT SELECT THE “AGREE” BUTTON AND DO NOT ACCESS THE PORTAL OR ESTABLISH A PORTAL CONNECTION.  Ovathera, LLC’S ACCEPTANCE TO THESE TERMS AND CONDITIONS IS EXPRESSLY CONDITIONED UPON YOUR ASSENT TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT.

Consent to Telehealth Services

This Consent to Telehealth Services (“Telehealth Consent”) is incorporated into the Ovathera, LLC Terms and Conditions (the “Terms of Service”). In this Telehealth Consent, the terms “you” and “yours” refer to the person using the service, or in the case of a use of the service by or on behalf of a minor, “you” and “yours” refer to and include (i) the parent or legal guardian who provides consent to the use of the Telehealth Service by such minor or uses the service on behalf of such minor, and (ii) the minor for whom consent is being provided or on whose behalf the service is being utilized.   The purpose of this form is to obtain your consent to participate in Ovathera, LLC’s Telemedicine services.

PLEASE READ THE CONSENT TO TELEHEALTH SERVICES CAREFULLY BEFORE CLICKING THE “AGREE” BOX AND USING TELEHEALTH SERVICES.  BY CLICKING THE “AGREE” BUTTON DISPLAYED TO UTILIZE TELEHEALTH SERVICES, YOU CONSENTING TO THE PROVISION OF TELEHEALTH SERVICES AND CONFIRM YOU HAVE READ THE “CONSENT TO TELEHEALTH SERVICES”.

IF YOU DO NOT CONSENT TO TELEHEALTH SERVICES, DO NOT SELECT THE “AGREE” BUTTON.

Telehealth involves the delivery of healthcare services using electronic communications, information technology or other means between a healthcare provider and a patient who are not in the same physical location. Telehealth may be used for diagnosis, treatment, follow-up and/or member education, and may include, but is not limited to:

  • Electronic transmission of medical records, photo images, personal health information or other data between a member and a healthcare provider;

  • Interactions between a member and healthcare provider via audio, video and/or data communications; and

  • Use of output data from medical devices, sound and video files.

The electronic systems used in the Ovathera Service will incorporate network and software security protocols to protect the privacy and security of health information and imaging data, and will include measures to safeguard the data to ensure its integrity against intentional or unintentional corruption.

You may discuss these risks and benefits with your Ovathera, LLC provider and will be given an opportunity to ask questions about telehealth services.

Possible Benefits of Telehealth

  • Can be easier and more efficient for you to access medical care and treatment.

  • You can obtain medical care and treatment at times that are convenient for you.

  • You can interact with providers without the necessity of an in-office appointment.

Possible Risks of Telehealth

  • Information transmitted to your provider(s) may not be sufficient to allow for appropriate medical decision making by the provider(s).

  • The inability of your provider(s) to conduct certain tests or assess vital signs in-person may in some cases prevent the provider(s) from providing a diagnosis or treatment or from identifying the need for emergency medical care or treatment for you.

  • Your provider may not be able to provide medical treatment for your particular condition via telehealth and you may be required to seek alternative care.

  • Delays in medical evaluation/treatment could occur due to failures of the technology and none of the foregoing can guarantee that their services will be provided without error or interruption at all times that You may wish to use those services.

  • Security protocols or safeguards could fail causing a breach of privacy. While we use state-of- the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. When using the Telehealth Service, information may be transmitted over media that are beyond the control of Ovathera, LLC and that may not be secure. For example, You may receive email, text, or telephone communications in connection with Your use of Telehealth Services, all of which are inherently unsecured and subject to disclosure to or access by third parties (e.g., if Your phone is used by someone else, You do not keep Your phone or email information up to date with Ovathera, LLC and communications are misdirected, or the network or systems of a telecommunications provider are hacked).

  • Given regulatory requirements in certain jurisdictions, your provider(s) treatment options, especially pertaining to certain prescriptions may be limited.

Will my telehealth visit be private?

  • We will not record visits with your provider.

  • If people are close to you, they may hear something you did not want them to know. You should be in a private place, so other people cannot hear you.

  • Your provider will tell you if someone else from their office can hear or see you.

  • We use telehealth technology that is designed to protect your privacy.

  • If you use the Internet for telehealth, use a network that is private and secure.

  • There is a very small chance that someone could use technology to hear or see your telehealth visit.

Your Rights

You may withhold or withdraw your consent to a telemedicine consultation at any time before and/or during the consult without affecting your right to future care or treatment, or risking the loss or withdrawal of any program benefits to which you would otherwise be entitled. If you are a Medi-Cal recipient and receiving teleophthalmology or teledermatology by store and forward, you have the right to an interactive communication with the physician. This communication may occur at the time of your consultation or within 30 days after you receive the results of the consultation

By accepting this Consent to Telehealth, you acknowledge your understanding and agreement to the following:

  • By using the Telehealth Services provided by Ovathera, I agree to telehealth services. I understand that telehealth involves the delivery of health care services, including assessment, treatment, diagnosis, and education, using interactive audio, video, and data communications.

  • I have read this special Consent to Telehealth carefully, and understand the risks and benefits of the use of telehealth in the medical care and treatment provided to me through Ovathera’s platform by “Providers”.

  • I give my informed consent to the use of telehealth by providers affiliated with Ovathera.

  • I understand that the delivery of healthcare services via telehealth is an evolving field and that the use of telehealth in my medical care and treatment may include uses of technology not specifically described in this consent.

  • I understand that while the use of telehealth may provide potential benefits to me, as with any medical care service no such benefits or specific results can be guaranteed. My condition may not be cured or improved, and in some cases, may get worse.

  • I understand that the level of care provided by my Ovathera provider is to be the same level of care that is available to me through an in-person medical visit. I also understand that “Providers” may determine in his or her sole discretion that my condition is not suitable for treatment using telehealth, and that I may need to seek medical care and treatment in-person or from an alternative source.

  • I understand that the same confidentiality and privacy protections that apply to my other health care services also apply to these telehealth services.

  • I understand that I have access to all of my health and wellness information pertaining to the telehealth services in accordance with applicable laws and regulations.

  • I understand that I can withhold or withdraw this consent at any time by emailing Ovathera with such instruction. Otherwise, this consent will be considered renewed upon each new telehealth consultation with “Providers”.

  • I understand I expressly assume the risk of any unauthorized disclosure or intentional intrusion, or of any delay, failure, interruption, or corruption of data or other information transmitted in connection with the use of any Telehealth Services.

  • I agree and authorize my health care provider to share information regarding the telehealth exam with other individuals for treatment, payment and health care operations purposes.

  • I understand that I do not need to consent to telehealth services, only if I want to use telehealth services provided by Ovathera.

  • I understand that in case of an emergency, I will dial 911 or go directly to the nearest hospital emergency room.

  • I agree and authorize my health care provider to release information regarding the telehealth exam to Ovathera and its affiliates.

My health care provider has previously discussed with me the information provided above. I have had an opportunity to ask questions about this information and all of my questions have been answered. I have read and agreed to a telemedicine consultation.

By clicking the acceptance box, I consent to receive telehealth services and I understand and agree that I am signing this Consent electronically and that (a) I have read this Telehealth Consent carefully, (b) I understand the risks and benefits of the Service and the use of telehealth in the medical care and treatment provided to me by Provider(s) using the Service, and (c) I have the legal capacity and authority to provide this consent for myself and/or the minor for which I am consenting under applicable federal and state laws, including laws relating to the age of majority and/or parental/guardian consent.